ALTERATIONS / CHANGE OF DATES

We reserve the right to alter arrangements / move dates due to factors beyond our control such as, but not limited to, weather conditions, staff sickness, or any other problems where we deem such alteration to be in the best interests.

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CANCELLATION

If you should need to cancel after your booking has been confirmed, we will try and find someone to take your place so that we are able to refund you. If we are unable to find someone, unfortunately we can’t make a refund.

If, for any reason, you want or have to leave your holiday earlier than the departure day, no amount can be refunded.

In the event of cancellation by OrangeYoga or our provider Sunflower Retreats Holidays in foreseen, or unforeseen, circumstances an alternative may be offered; if this is unsuitable to you, then a full refund of the holiday deposit will be given if you have paid just the deposit, or a refund of the holiday balance will be given in the event that you have paid more or in full.

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FORCE MAJEURE

We regret we cannot accept liability for cancellations, changes or delays caused by any events which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events may include: war, or threat of war, pandemics, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems to transport, closure or congestion at airports. We also accept no liability for client’s mental or physical conditions which may develop during or subsequent to the holiday, loss of, or damage to, personal property.

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INSURANCE

All participants must be covered by their own travel insurance to include personal loss, damage or injury and all activities that they decide to participate in during their holiday. We will not be liable for any loss, damage or injury. Your holiday travel insurance should cover these and other contingencies. We accept no liability for: cancellation, delays or changes caused by war, threat of war, closure of airports, industrial action, natural disaster, technical problems to transport, staff cancellations or other events beyond our control, participants’ medical or psychiatric conditions which may develop during or subsequent to the holiday, loss of, or damage to, personal property or participants.

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HEALTH

Please consult your doctor, prior to your holiday, if you have any health problem which may interfere with your ability to take part in the holiday, as it is your responsibility to be adequately fit. A first-aid supply will be taken on outdoor excursions but the leader is not medically qualified and any treatment will only be given with your express consent. Be sure to carry any specific personal medication at all times.

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TRAVEL ARRANGEMENTS

All travel arrangements to Sunflower Retreats in Casperia are your own responsibility and at your own cost. Sunflower Retreats and OrangeYoga Studio shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to / from the retreat are at your own cost and at your own risk.

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KNOW BEFORE YOU GO

It is vital that you are aware of current Foreign Office travel advice before you make your holiday arrangements. It is agreed by all who travel to Sunflower Retreats with OrangeYoga Studio that they will make themselves fully aware, both before booking and again prior to the outward journey, of up-to-date travel advice for their destination, available from the Foreign Office Travel web site ( http:// www.fco.gov.uk ). This information is also accessible via a travel advice line in the UK on 0870 6060 290. If you are coming from outside the UK contact your Government Travel Office for their advice on health and travelling abroad.

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COMPLAINTS PROCEDURE

We request that all complaints be made immediately while on holiday so Sunflower Retreats and OrangeYoga Studio staff can help solve any problems that arise as quickly as possible. Written complaints are to be received within 7 days after your return from the holiday.